Services
Six things I'm most often brought in to do. Most engagements start as one of these and grow into another. Scope and outcomes are agreed in writing before work begins.
SAP Application Support and Stabilisation
Senior functional and technical support for an SAP landscape that is causing more trouble than it should. Incident triage and resolution, root-cause analysis on recurring issues, configuration correction, and the change control and documentation needed to stop the same problem coming back.
You'd call me when the person who knew how it worked has left, when incident volumes are climbing, or when a go-live has stabilised on paper but not in practice.
- FI-CO, SD, MM, PM/EAM, PP and WM
- SAP ECC and S/4HANA
- Authorisations, transports, batch jobs and Basis coordination
- Root-cause analysis and permanent fixes, not just workarounds
Integration and Interface Delivery
Getting SAP to talk properly to the systems around it — third-party logistics, EDI trading partners, CRM, asset management, e-commerce, finance tooling. Interface design, build, testing and error handling, including the monitoring and reprocessing procedures that decide whether an interface is maintainable.
You'd call me when you're onboarding a new trading partner or 3PL, when a manual re-keying process should have been automated years ago, or when an interface fails quietly and gets noticed days later.
- IDoc and EDI — orders, deliveries, despatch advice, invoices, ASNs, master data
- REST and SOAP APIs
- SAP Integration Suite on SAP Business Technology Platform
- Integration with non-SAP platforms including CRM, service desk and asset management
- Error handling, monitoring and documented reprocessing procedures
Functional Configuration and Process Improvement
Business-led configuration work where the process needs rethinking, not just the setting changing. Requirements workshops, functional design specifications, hands-on configuration, test scripts, user guides and training.
You'd call me when a process works around SAP rather than through it, when a pricing or approval structure no longer matches the commercial model, or when master data has drifted past the point of usefulness.
- Order-to-cash — pricing procedures, condition records, rebate agreements, billing
- Purchase-to-pay — release strategies, approval matrices, catalogue procurement
- Plant maintenance — task lists, maintenance plans, functional locations and equipment
- Warehouse — pick and put-away strategy, storage structure, transfer orders
- Finance and controlling — general ledger, AP and AR, cost and profit centre accounting
SAP Landscape Advisory and Roadmap
Independent assessment and direction-setting. Where the landscape stands, what the real risks are, what the options cost, and what sequence makes sense. Delivered as a written assessment you can put in front of a board, not a slide deck of vendor positioning.
You'd call me when the "what happens after ECC?" question needs a credible answer, when the board wants an SAP plan they can believe, or when a systems integrator's proposal needs a second opinion from someone with nothing to sell you.
- Landscape and configuration health check
- S/4HANA readiness and option assessment
- Integration architecture review
- Build-versus-buy and in-house-versus-partner input
- Independent review of partner proposals and estimates
Key User Networks, Training and Knowledge Retention
Building the internal capability that means the business is not dependent on any one person, including me. Key user network design and governance, training programmes for end users and super users, and documentation that survives contact with a real working week.
You'd call me when support demand never seems to drop, when adoption stalled after a go-live, or when the person who holds it all together is about to retire.
- Key user structure, terms of reference and governance
- Training curriculum design and delivery
- Process documentation, work instructions and SOPs
- User guides and job aids
- Escalation model and handover
Interim and Fractional SAP Leadership
Taking ownership for a defined period. Application ownership, demand intake and prioritisation, enhancement budget control, and management of third-party suppliers — through a transition, a gap, or a period of pressure.
You'd call me when an application owner leaves mid-programme, during a carve-out or acquisition, or when a permanent hire is months away and something needs to hold in the meantime.
- Demand and backlog governance
- Enhancement budget ownership
- Supplier and partner management
- Stakeholder reporting to executive level
- Structured handover to the permanent owner
Not sure which of these you need? That's usually a sign the first conversation is a short scoping call rather than a proposal. Those are free and normally take half an hour.